1. Introduction
This Privacy Policy explains how we collect, use, store, and protect personal information when users interact with this website and its resources. It applies to all visitors, whether they browse educational materials, submit enquiries, or use the contact form. The policy is designed to be transparent and easy to understand, written in plain English for accessibility. It reflects principles of lawful, fair, and transparent processing in line with GDPR and relevant Australian standards. All information here is provided for general clarity and does not represent legal advice.
2. Information We Collect
We collect information that users choose to share directly, such as name, email address, phone number, and message details submitted through the contact form. In addition, technical data like IP address, browser type, device information, and general usage patterns may be collected automatically for analytics and security purposes. We do not request sensitive personal data, and users are encouraged to avoid including financial or confidential details in free text fields.
3. How We Use Information
Personal information is used to respond to enquiries, provide requested educational packs, maintain site functionality, and improve user experience. Data may also be used for aggregated analytics to understand traffic patterns and enhance content presentation. We do not sell or rent personal information to third parties. All uses are limited to the purposes explained in this Policy and follow the principles of necessity and proportionality.
4. Legal Bases for Processing
Information is processed under several lawful bases:
Consent: when users agree to optional cookies or submit their details voluntarily.
Legitimate Interests: ensuring secure operation of the site and maintaining communication with users.
Contractual Necessity: when processing is required to provide requested resources or respond to enquiries.
Legal Obligations: where retention is required for compliance with applicable laws.
5. Sharing with Service Providers
We may work with third-party providers for hosting, analytics, email delivery, or technical support. These providers are granted access only to the data necessary for their services and are required to handle it securely. No personal data is sold or shared for marketing purposes. Disclosure is limited strictly to operational needs explained in this Policy.
6. International Transfers
Data may be stored or processed in Australia and in other regions where service providers operate. When personal information is transferred internationally, safeguards such as contractual commitments and technical protections are applied to maintain a consistent level of security and confidentiality.
7. Retention of Information
Personal data is retained only as long as necessary for the purposes outlined in this Policy. Retention periods depend on the type of enquiry, operational requirements, and applicable record-keeping obligations. When data is no longer required, it is securely deleted or anonymised within a reasonable timeframe.
8. User Rights
Users may request access to the personal information they have provided, ask for corrections if it is inaccurate, or request deletion where applicable. They may also restrict or object to certain types of processing and withdraw consent for optional features, such as non-essential cookies, at any time. Responses to such requests will be provided in a reasonable timeframe, consistent with applicable requirements. Exercising these rights does not affect the lawfulness of prior processing.
9. Data Security
We apply administrative, technical, and physical measures designed to protect personal information from unauthorised access, misuse, or loss. These safeguards are regularly reviewed and updated to reflect best practices. While no system can be guaranteed fully secure, we strive to maintain a high standard of protection.
10. Children’s Information
This site and its resources are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If it comes to our attention that data has been provided by a minor, reasonable steps will be taken to remove it from our systems.
11. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in practices, technology, or applicable requirements. Updates will include a revised date to indicate the most recent version. Users are encouraged to review the Policy periodically to stay informed about how their information is handled.
12. Contact Information
If you have questions about this Privacy Policy or the way we manage personal information, you can reach us directly using the following details:
Office: Suite 4, Level 19/227 Elizabeth St, Sydney NSW 2000, Australia
Phone: +61 2 9261 1594
Email: support@valmoriquea.com